Estudo de Viabilidade da Implementação do VoIP em uma Média Empresa

Abstract

Communication has always been of paramount importance for humanity. In business, to attract customers, negotiate with suppliers, contacting other subsidiaries and investments is needed the constant interaction between the parties involved. So, companies are increasingly seeking tools efficient, inexpensive, able to provide communication. In this perspective, this work was developed with a view to analyzing the peculiarities of VoIP tools, scrutinizing functional aspects, such as the history of this technology, the network infrastructure required for its use and the costs involved in implementing the same in a conventional business. In this way, we tried to present the significant cost reduction that the use of VoIP is, thus demonstrating its viability not only the functional point of view, but also in its economic aspects.